Frequently Asked Questions!
Are all items authentic?
Yes we only sell 100% authentic items. All items are authenticated on site. Buyers can also be put in touch with a authentication company for extra peace of mind.
What payment options do you accept?
We accept payment by credit/debit cards or Paypal at checkout. We also accept bank transfers. Klarna is also about to be added to the website. Please contact us at [email protected] for more information.
How can I buy?
You can buy an item by adding it to basket and checking out. We do not sell any items through our social media platforms. We can however send individual invoices through Paypal, please select manula payment at checkout and contact us [email protected]
Will my item come with dust bag or box?
Items will always state what they come with in the description box.
How much is postage/ shipping?
Postage in the UK is a standard price of £8.99-£11.99 Sent by either Royal Mail special delivery or UPS. Shipping internationally is a price of £44.99 sent by UPS.
Am i responsible for custom charges?
Any customs charges/duty is the buyers responsibility. Please check with your local customs office for the differnt thresholds. If a item is returned to us as a customs charge has not been paid you will be charged a fee. Items will not be underdeclared!
How long is dispatch?
We aim to dispatch items within 1-2 days. During busier times such as seasonal holidays please expect 2-3 day dispatch. (DUE TO COVID-19 DISPATCH IS NOW 2-3 DAYS TO REDUCED TRIPS TO THE DEPOT)
How long does delivery take?
Items purchased by UK buyers are sent by Royal Mails 1st Class Signed for and Special Delivery. These normally arrive the next working day after dispatch.
Items purchased by international buyers normally take 5-7 days depending on customs processing times. (DUE TO COVID-19 THERE ARE SOME DELAYS TO SHIPPING TIMES)
Can I return an item?
Yes we offer a 14 day returns policy. Items must be returned with security tag still on and returned in original condition with all packaging. For more information on our returns policy please check out our terms and conditions. All we ask is that you let us know within 48hours that you intend to return.
Do we accept payment plans?
we no longer accept payment plans due to so many not paying the full balance. However you can pay by paypal credit and klarna whichoffer payment plan options.
Why havent you replied to my message/email/phone call?
We only work within our opening hours, messages outside working hours will not be replied to until we are open again.
All messages phone calls and emails will be replied to within 24 hours within working hours.
What are the stores opening hours?
We are open Monday to Friday 9am to 5pm.
Items can still be purchased on the website but queries and message will only be answered during opening hours.
Do you accept offers?
Unfortunately we do not.
Can you hold an item for me?
Yes we can hold any item with a 25% holding non refundable deposit for 24hours. Items can not be held with out this.
Can I buy an item I have seen previewed on social media?
Unfortunately these can not be purchased until they are on the website. However more information and pictures can be provided.
When do new items go on the website?
We update the website on Mondays to Friday between 9am and 5pm.
Is there a set time these items go on the website?
Unfortunately due to impatient buyers and people arguing over bags recently we no longer have set listing time.
How can I Contact you?
You can reach us by:-
Email:- [email protected]
Phone:- 01489 327014
Address:- Bag Mad Boutique, Po Box 502, Bishops Waltham, Southampton, SO32 1UL.
Can you sell an item for me?
Yes we can! Please contact us for more information on this process.
Do you buy bags?
Yes we do! Please contact us for competitive prices.
How quick do you provide a quote?
If you provide full detailed photos, details of condition, what it comes with and where it was purchased we can get a quote within a hour for you.
How quick do you pay for items?
We pay within a hour once its been authenticated and condition has been checked and agreeable.
How do you package items?
We now only use recycled packaging, which included reused boxes and recyclable parcel tape and bubble wrap! All Handbags are sent in boxes and some small SLGs in jiffy bags.