Frequently Asked Questions!


Are all items authentic?

Yes we only sell 100% authentic items. All items are authenticated on site. Buyers can also be put in touch with a authentication company for extra peace of mind.

What payment options do you accept?

We accept payment by credit/debit cards or Paypal at checkout. We also accept bank transfers. Please contact us at [email protected] for more information.

How can I buy?

You can buy an item by adding it to basket and checking out. We do not sell any items through our social media platforms. We can however send individual invoices through Paypal.

Will my item come with dust bag or box?

Items will always state what they come with in the description box.

How long is dispatch?

We aim to dispatch items within 1-2 days. During busier times such as seasonal holidays please expect 2-3 day dispatch.

How long does delivery take?

Items purchased by UK buyers are sent by Royal Mails 1st Class Signed for and Special Delivery. These normally arrive the next working day after dispatch.

Items purchased by international buyers normally take 5-7 days depending on customs processing times.

Can I return an item?

Yes we offer a 14 day returns policy. Items must be returned with security tag still on and returned in original condition with all packaging. For more information on our returns policy please check out our terms and conditions.

Do we accept payment plans?

Unfortunately we no longer accept payment plans. This is due to the growing amount of failed full payments leaving disappointed clients.

Why havent you replied to my message/email/phone call?

We only work within our opening hours, messages outside working hours will not be replied to until we are open again.

All messages phone calls and emails will be replied to within 24 hours within working hours.

What are the stores opening hours?

We are open Monday to Friday 9am to 4pm.

Items can still be purchased on the website but queries and message will only be answered during opening hours.

Do you accept offers?

Unfortunately we do not.

Can you hold an item for me?

Yes we can hold any item with a 20% holding non refundable deposit for 24hours. Items can not be held with out this.

Can I buy an item I have seen previewed on social media?

Unfortunately these can not be purchased until they are on the website. However more information and pictures can be provided.

When do new items go on the website?

We update the website on Mondays to Friday between 9am and 4pm.

Is there a set time these items go on the website?

Unfortunately due to impatient buyers and people arguing over bags recently we no longer have set listing time.

How can I Contact you?

You can reach us by:-

Email:- Contact

Phone:- 01489 327014

Address:- Bag Mad Boutique, Po Box 476, Bishops Waltham, Southampton, SO32 1UP.

Can you sell an item for me?

Yes we can! Please contact us for more information on this process.

Do you buy bags?

Yes we do! Please contact us for competitive prices.

Sheree x