Frequently Asked Questions!


Are all items authentic?

Yes we only sell 100% authentic items. All items are authenticated on site. Buyers can also be put in touch with a authentication company for extra peace of mind.

What payment options do you accept?

We accept payment by credit/debit cards or Paypal at checkout. We also accept bank transfers. Please contact us at [email protected] for more information.

How can I buy?

You can buy an item by adding it to basket and checking out. We do not sell any items through our social media platforms. We can however send individual invoices through Paypal.

Will my item come with dust bag or box?

Items will always state what they come with in the description box.

How much is postage/ shipping?

Postage in the UK is a standard price of £11.99 Sent by either Royal Mail special delivery or UPS. Shipping internationally is a price of £39.99 sent by UPS. 

How long is dispatch?

We aim to dispatch items within 1-2 days. During busier times such as seasonal holidays please expect 2-3 day dispatch. (DUE TO COVID-19 DISPATCH IS NOW 2-3 DAYS TO REDUCED TRIPS TO THE DEPOT)

How long does delivery take?

Items purchased by UK buyers are sent by Royal Mails 1st Class Signed for and Special Delivery. These normally arrive the next working day after dispatch.

Items purchased by international buyers normally take 5-7 days depending on customs processing times. (DUE TO COVID-19 THERE ARE SOME DELAYS TO SHIPPING TIMES)

Can I return an item?

Yes we offer a 7 day returns policy. Items must be returned with security tag still on and returned in original condition with all packaging. For more information on our returns policy please check out our terms and conditions.

Do we accept payment plans?

Yes we do! We now accept payment plans with a 25% non refundable deposit, the rest is payable within a month. Please contact us for more details.

Why havent you replied to my message/email/phone call?

We only work within our opening hours, messages outside working hours will not be replied to until we are open again.

All messages phone calls and emails will be replied to within 24 hours within working hours.

What are the stores opening hours?

We are open Monday to Friday 9am to 5pm.

Items can still be purchased on the website but queries and message will only be answered during opening hours.

Do you accept offers?

Unfortunately we do not.

Can you hold an item for me?

Yes we can hold any item with a 25% holding non refundable deposit for 24hours. Items can not be held with out this.

Can I buy an item I have seen previewed on social media?

Unfortunately these can not be purchased until they are on the website. However more information and pictures can be provided.

When do new items go on the website?

We update the website on Mondays to Friday between 9am and 4pm.

Is there a set time these items go on the website?

Unfortunately due to impatient buyers and people arguing over bags recently we no longer have set listing time.

How can I Contact you?

You can reach us by:-

Email:- [email protected]

Phone:- 01489 327014

Address:- Bag Mad Boutique, Po Box 502, Bishops Waltham, Southampton, SO32 1UL.

Can you sell an item for me?

Yes we can! Please contact us for more information on this process. (DUE TO COVID-19 WE HAVE SUSPENDED THE CONSIGNMENT SERVICE)

Do you buy bags?

Yes we do! Please contact us for competitive prices.

How do you package items?

We now only use recycled packaging, which included reused boxes and recyclable parcel tape and bubble wrap! All Handbags are sent in boxes and some small SLGs in jiffy bags.... ALL can be recycled :)

What precautions are in place for Covid-19?

When items arrive they are wiped down and sprayed with leather safe anti bac. The packaging is disposed of and the item is quarantined for 72 hours before it is sent to its next owner. When you receive your new item please ensure you wipe it down and spray it with anti bac IF you are keeping it. Otherwise please return it back in the same box and packaging.


Sheree x